Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact details (email address, phone number) when you submit a contact or enquiry form
• Company name and project details you share when discussing an engagement
• Payment information processed through our third-party payment providers
• Communications between you and Vantagon via email or other channels

We also collect information automatically when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring URLs and device information
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Communicate with you about your project, including progress updates and delivery
• Process payments and manage billing
• Improve our website and services based on usage data
• Send you relevant updates about Vantagon's services where you have consented
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contract: Processing necessary to provide the services you have engaged us for
• Legitimate interests: Improving our services, responding to enquiries, and operating our business
• Consent: Where you have explicitly agreed to receive communications from us
• Legal obligation: Where processing is required to comply with applicable law

4. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. When your information is no longer required, we securely delete or anonymise it.

Project-related data is typically retained for the duration of the engagement plus a reasonable period thereafter. Contact enquiries that do not result in an engagement are retained for up to 12 months.

5. Third-Party Services

We use third-party services to operate our website and deliver our services. These providers process data on our behalf and are bound by data processing agreements. They include:

• Hosting and infrastructure providers
• Analytics tools (e.g. Google Analytics)
• Email communication tools
• Payment processors

These third parties are only permitted to use your information to the extent necessary to provide their services to us.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information where we have no legitimate reason to continue processing it
• Objection: Object to processing based on legitimate interests
• Portability: Request transfer of your data in a structured, machine-readable format
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hello@vantagon.io.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Vantagon operates globally and your information may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at: